Do I need an account to place an order?

No, you do not need an account to place an order. You are welcome to check out as a guest.

Creating a Velniva account does come with a few helpful benefits:

• Faster checkout for future orders
• Easy access to your order history and current order status
• Updates on new product launches, wellness tips, and special offers

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, Discover, and American Express, as well as PayPal.

All payments are processed securely to help ensure a safe and reliable checkout experience.

Is my online order secure?

Yes. Your online security is very important to us.

When you place an order on our website, your payment information is entered through a SSL-secured checkout page. This means your information is encrypted and transmitted securely to our payment processing partners for authorization.

For your protection, your credit card details are not stored on our servers.

Are there any exchange rates?

All orders are processed in U.S. Dollars (USD).

If your credit card or payment method is linked to another currency, your final charge may vary slightly depending on the exchange rate used by your card issuer or payment provider on the day the transaction is processed.

How should I enter my shipping address?

Because our website is processed in English, we recommend entering your shipping details using English characters only, including punctuation.

If your address normally includes non-English letters or symbols, please use the closest English equivalent whenever possible to help avoid shipping delays or delivery errors.

Can I change my shipping address after placing an order?

We begin processing orders as quickly as possible so that your package can get to you without unnecessary delay.

Because of this, we may not be able to change your shipping address once your order has been processed or shipped. We encourage customers to review their shipping details carefully before completing checkout.

If you notice an error, please contact us as soon as possible at support@velniva.com, and we will do our best to help.

How long does shipping take, and how can I track my order?

Shipping times depend on the delivery option selected at checkout and the destination of your order.

Once your package has shipped, you will receive a confirmation email with your tracking number and tracking details so you can follow your shipment along the way.

Please note that international orders may occasionally experience delays due to customs processing, which is outside of our control.

What should I do if something is missing from my order?

If you believe an item is missing from your shipment, please contact us as soon as possible at support@velniva.com.

Our team will be happy to review your order and help resolve the issue promptly.