Privacy Policy
Privacy Policy
At Velniva, we respect your privacy and are committed to protecting your personal information with care, transparency, and responsibility. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.velniva.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the pages, products, and content you view, the websites or search terms that referred you to us, and how you interact with the Site. We refer to this information as “Device Information.”
We collect Device Information using technologies such as cookies, log files, web beacons, tags, and pixels.
Cookies are data files placed on your device or computer and often include an anonymous unique identifier. Cookies help us recognize your browser, remember preferences, and improve your experience on our Site. For more information about cookies, including how to disable them, you can visit http://www.allaboutcookies.org.
Log files track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring and exit pages, and date and time stamps.
Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site and help us better understand customer behavior and improve our services.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”
When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.
How We Use Your Personal Information
We use the Order Information we collect to fulfill orders placed through the Site, including processing your payment, arranging shipping, and sending invoices, confirmations, and important order updates.
We also use Order Information to communicate with you, provide customer support, review orders for fraud prevention and security purposes, and, where consistent with your preferences, share product updates, promotional offers, and relevant information about our services.
We use Device Information to help identify potential risks or fraudulent activity, including by reviewing IP addresses and browsing patterns. We also use Device Information to improve and optimize our Site by understanding how customers browse and interact with it, enhancing functionality, and evaluating the effectiveness of our marketing and advertising efforts.
Our goal is always to use your information thoughtfully, responsibly, and in ways that help us serve you better.
Sharing Your Personal Information
We share your Personal Information only when necessary to operate our business, fulfill your orders, improve our services, or comply with legal obligations.
For example, we use Shopify to power our online store and help us process your transactions securely. You can learn more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
We also use Google Analytics to better understand how visitors use our Site and how we can improve the customer experience. You can learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
We may also share your Personal Information if required to comply with applicable laws and regulations, respond to lawful requests such as subpoenas or search warrants, or protect our rights, customers, Site, and business operations.
We do not sell your Personal Information in the ordinary course of business.
Behavioral Advertising
We may use your Personal Information to provide you with relevant advertising or marketing communications that we believe may be of interest to you. This helps us show you products, offers, and updates that are more aligned with your interests and browsing activity.
To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising through the following services:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt out of some of these services through the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
Do Not Track
Please note that we do not change our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.
Your Rights
If you are a resident of the European Economic Area, the United Kingdom, or another region where privacy rights apply, you may have the right to access the personal information we hold about you, request that your personal information be corrected, updated, or deleted, and in certain cases object to or restrict how we process it.
If you would like to exercise any of these rights, please contact us using the contact details below. We will respond as promptly and responsibly as possible.
If you are a European resident, please note that we process your information in order to fulfill contracts we may have with you, such as completing your order, or otherwise to pursue our legitimate business interests listed in this Privacy Policy. Please also note that your information may be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we keep your Order Information for our records unless and until you ask us to delete it, or unless a longer retention period is required for legal, accounting, tax, or business purposes.
We retain information only as long as necessary to provide our services, support our operations, resolve disputes, meet legal obligations, and maintain appropriate business records.
Minors
The Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. Any updates will be posted on this page with immediate effect once published. We encourage you to review this page periodically so you remain informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy, would like more information about how we handle your personal information, or would like to make a request or complaint, please contact us at:
At Velniva, protecting your privacy is part of earning your trust. We are committed to handling your information with care, integrity, and respect every step of the way.