Return & Refund Policy

Return & Refund Policy

At Velniva, your confidence means everything to us. We want you to feel completely comfortable shopping with us, which is why we aim to make the return process simple, fair, and stress-free.

If for any reason you are not fully satisfied with your purchase, you may return your item(s) within 180 days of delivery at no return shipping cost. Once your return is received and processed, we will issue a refund for the returned item(s). Please note that original shipping charges are non-refundable.

Please be aware that return terms may vary during promotional periods, including Black Friday and other limited-time offers. We kindly recommend reviewing the specific promotion terms and conditions before placing your order.

For Velniva products purchased through any authorized third-party retailer, please contact the original retailer directly regarding returns, exchanges, or refunds, as their policies may differ from ours.

To start a return, simply email us at support@velniva.com and include your order number along with the item(s) you would like to return. Our team will promptly provide your return label and guide you through the next steps. We are here to make the process as easy as possible.

If your order arrives damaged, please contact us within 14 days of delivery. Send a photo of the damaged item along with your order number to support@velniva.com and use the subject line: DAMAGED. Once we receive your email, our support team will review it quickly and help resolve the issue as soon as possible.

If you believe an item from your order is missing, please contact us at support@velniva.com with the subject line: MISSING ITEM and include your order number. We will investigate the issue promptly and work with you to make it right.

At Velniva, we believe great care does not end at checkout. If you need help with your order, our team is always here to support you with prompt, attentive service.